How Drivers Can Find Their Route in the App

Getting to the right route quickly helps drivers start their day with confidence and keep deliveries on track. In the app, drivers can view their assigned route, check stop details, and begin navigating with just a few taps.

Before You Start

Make sure the driver:

• Is signed in to the app
• Has a route assigned for the day
• Has a stable internet connection
• Has location access enabled, if required by the app

Steps to Find a Route

1. Open the app
   • Launch the driver app on the mobile device.
2. Go to the Routes or Jobs screen
   • Tap the Routes, My Route, or similar menu option, depending on how the app is labeled.
3. Select the assigned route
   • Look for the route scheduled for today.
   • Routes may be shown by:
     • Route number
     • Date
     • Depot or station
     • Driver name
4. Review route details
   • After selecting the route, drivers can usually see:
     • Start location
     • Stop list
     • Delivery sequence
     • Estimated times
     • Special instructions
5. Tap Start or Navigate
   • Once the route is open, tap Start Route, Begin, or Navigate to begin working the route.

Tips for Finding the Right Route Faster

• Use the search function if the app supports it
• Refresh the screen if the route does not appear immediately
• Confirm the driver is logged into the correct account
• Check that the route date matches today’s schedule
• Look for any filters that may be hiding the route

If the Route Does Not Appear

If the driver cannot see their route:

• Confirm they are signed in with the correct credentials
• Make sure the route has been assigned in the dispatch system
• Check whether the route is scheduled for a different date
• Restart the app and try again
• Contact dispatch or support if the issue continues

Best Practices

• Review the route before leaving the depot
• Check for last-minute changes or added stops
• Keep the device charged and connected
• Use the app’s navigation tools to stay on sequence

Summary

Drivers can find their route in the app by opening the route screen, selecting the assigned route, and reviewing the stop list before starting. If the route is missing, a quick check of login, filters, and assignment status usually solves the issue.